In-house average weekday ridership for November was 2,670, up by 12.35% from last year. Supplemental providers average weekday ridership was 286, up by 18.09%. Combined in-house and supplemental providers average weekday ridership was 2,955, up by 12.88%.
Fiscal year-to-date in-house and supplemental provider total ridership is up by 52,987 boardings, up 15.90% as compared to the same time period in fiscal year 2022.
Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 91.79% for November. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 92.95%. On-time performance for trips with a desired arrival time was 64.75% (drop-offs completed within a 45-minute window before the clients’ desired arrival time) and 89.55% for all drop-offs completed before the clients’ desired arrival time.
An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of November, Handi-Van operated 62,508 trips including 5,567 trips that were longer than one hour in trip time. The analysis found that 72.73% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.
An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 509 or 0.81% of all trips were more than 15 minutes longer than comparable fixed-route trips.
Average vehicle availability was 71.72% for November, down by -15.32% from last year.
Over the month of November, reservationists answered 34,071 calls. Of those calls, 59.40% were answered within 5 minutes.
| November FY2023 |
November FY2022 |
November FY2019 Pre-COVID |
% Change FY 22 to 23 |
5 Month FY2023 |
5 Month FY2022 |
5 Month FY2019 Pre-COVID |
% Change FY 22 to 23 |
12 Month FY2019 Pre-COVID |
Benchmark | |
|---|---|---|---|---|---|---|---|---|---|---|
| Total Monthly Ridership | 76,394 | 66,877 | 99,606 | 14.23% | 386,274 | 333,287 | 500,745 | 15.90% | 1,197,533 | |
| Average Weekday Ridership | 2,955 | 2,618 | 3,887 | 12.88% | 2,925 | 2,547 | 3,878 | 14.84% | 3,856 | |
| Unique Riders During the Month | 5,103 | 4,636 | 5,908 | 10.07% | 4,965 | 4,520 | 5,829 | 9.85% | 5,810 | |
| Cost per Revenue Hour | $108.77 | $108.28 | $89.31 | 0.45% | $106.99 | $106.82 | $88.22 | 0.15% | $87.76 | <= $90 |
| Cost per Passenger Trip | $54.89 | $57.55 | $40.70 | -4.62% | $53.73 | $56.94 | $39.36 | -5.64% | $39.61 | <= $39 |
| Cost per Revenue Mile | $7.47 | $7.46 | $5.98 | 0.19% | $7.30 | $7.14 | $5.88 | 2.25% | $5.87 | <= $6.20 |
| Passenger Trips per Revenue Hour | 1.98 | 1.88 | 2.19 | 5.32% | 1.99 | 1.88 | 2.24 | 6.14% | 2.22 | >= 2.2 |
| Farebox Recovery | 3.23% | 2.95% | 3.93% | 0.28% | 3.28% | 2.98% | 4.28% | 0.30% | 4.30% | 8% |
| On-Time Arrivals (Within 0-30 Min Window) | 78.53% | 78.55% | 75.07% | -0.02% | 78.65% | 78.41% | 75.38% | 0.24% | 75.93% | |
| Early Arrivals (> 10 Minutes) | 1.16% | 1.26% | 2.21% | -0.10% | 1.20% | 1.38% | 2.22% | -0.18% | 2.14% | < 2% |
| Very Early Arrivals (> 30 Minutes) | 0.05% | 0.05% | 0.13% | 0.00% | 0.04% | 0.05% | 0.14% | -0.01% | 0.12% | < 1% |
| On-Time and Early Arrivals (Up to 10 Min Early) | 91.79% | 95.76% | 87.66% | -3.98% | 92.87% | 96.33% | 87.57% | -3.46% | 87.99% | >= 90% |
| On-Time and All Early Arrivals | 92.95% | 97.03% | 89.87% | -4.08% | 94.07% | 97.71% | 89.79% | -3.64% | 90.13% | >= 90% |
| Very Late Arrivals (>30 Minutes) | 0.80% | 0.04% | 0.92% | 0.76% | 0.40% | 0.04% | 0.81% | 0.35% | 0.78% | < 1% |
| On-Time Drop-Offs (Within 45 Mins) | 64.75% | 67.57% | 59.43% | -2.82% | 67.18% | 66.09% | 59.43% | 1.09% | 60.91% | > 90% |
| Comparative Trip Length Analysis | 72.73% | 81.11% | 68.60% | -8.38% | 75.66% | 83.41% | 69.38% | -7.75% | 68.69% | 50% |
| Excessive Trip Length | 0.81% | 0.33% | 1.32% | 0.49% | 0.65% | 0.24% | 1.31% | 0.40% | 1.40% | 1% |
| No Show / Late Cancellation Rate | 6.52% | 6.96% | 6.69% | -0.44% | 6.32% | 6.68% | 6.74% | -0.36% | 6.92% | < 5% |
| Advance Cancellation Rate | 21.87% | 20.17% | 23.85% | 1.69% | 19.49% | 19.44% | 23.32% | 0.04% | 23.11% | < 15% |
| Missed Trip Rate | 0.38% | 0.11% | 0.28% | 0.27% | 0.25% | 0.09% | 0.25% | 0.16% | 0.27% | < 0.5% |
| Complaints per 1,000 Trips | 2.08 | 1.15 | 1.39 | 80.69% | 1.78 | 1.15 | 1.44 | 54.17% | 1.57 | <= 1.25 |
| Calls Answered Within 5 Minutes | 59.40% | 97.82% | 47.80% | -38.42% | 58.60% | 96.26% | 58.42% | -37.66% | 50.30% | 95% |
| Vehicle Availability | 71.72% | 87.04% | 87.36% | -15.32% | 76.39% | 88.68% | 88.61% | -12.29% | 86.16% | >= 80% |
